Last updated: 01/06/2025

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1. General Information

These Terms & Conditions (“Terms”) govern all use of the Floss & Pop Hire website and all bookings made through us. By using our site or confirming a booking, you agree to be bound by these Terms.

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2. Eligibility to Use the Website

• Visitors must be at least 18 years old to make a booking.

• You agree not to misuse our website or services.

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3. Bookings & Payments

• A £50 non-refundable deposit is required to confirm all bookings.

• Remaining balance is due no later than 48 hours before your event unless otherwise agreed in writing.

• Payments can be made securely via our booking form or payment link.

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4. Services & Changes

• We reserve the right to modify or withdraw any service at any time without prior notice.

• Packages may be updated or amended based on availability.

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5. Cancellations & Refunds

• Deposits are non-refundable.

• If you cancel more than 14 days before your event, we may refund any balance paid (excluding deposit).

• Cancellations made within 14 days of the event are non-refundable.

• If we must cancel due to unforeseen circumstances (e.g., equipment failure, staff illness), a full refund (including deposit) will be issued.

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6. Equipment & Liability

• All equipment remains the property of Floss & Pop Hire.

• The client is responsible for ensuring safe access, parking, and power supply at the venue.

• Outdoor events must provide suitable cover (marquee/gazebo) and access to electricity.

• We are not liable for any injury, damage, or loss caused by misuse of equipment.

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7. Intellectual Property

• All logos, branding, images, and content on this website are the property of Floss & Pop Hire.

• You may not copy, reproduce, or distribute our content without permission.

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8. Privacy & Data

• We only collect and use your personal data for the purpose of processing bookings and enquiries.

• We will not share your data with third parties except where required by law.

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9. Termination of Services

• We reserve the right to refuse or cancel a booking if Terms are breached or payment is not received.

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10. Governing Law

• These Terms are governed by the laws of England and Wales.

• Any disputes will be subject to the exclusive jurisdiction of the English courts.