A legal disclaimer

​Effective Date: January 2025

At Floss & Pop Hire, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with us online, by phone, or in person.

1. Who We Are

Floss & Pop Hire provides fun food machine rentals including candy floss, popcorn, and slush machines across London and surrounding areas.

2. What Information We Collect

We may collect and process the following personal data:

• Your name

• Contact details (email address, phone number, home/event address)

• Event details (date, time, venue)

• Payment information (processed securely via third-party providers)

• Communication records (emails, messages, bookings)

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries and confirm bookings

• Manage and deliver services for your event

• Process payments and issue invoices

• Send you updates or important information about your hire

• Improve our services through feedback and communication

We do not sell or share your personal information with third parties for marketing purposes.

4. How We Store Your Information

Your data is stored securely on password-protected systems and is only accessed by authorised staff. We retain your data only for as long as necessary for business or legal purposes.

5. Third-Party Services

We may use trusted third-party providers (such as payment processors or delivery partners) to support our service. These providers are required to protect your data and comply with GDPR.

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Floss & Pop Hire
Email: flossnpops@gmail.com
Phone: 07777 139 369